.png)
Kaizen Cleaning Solutions
Refund Policy
1. Satisfaction Guarantee
Our goal is to provide top-quality janitorial services that meet or exceed your expectations. If you are not satisfied with our service, please let us know immediately, and we will make it right.
2. Refund Eligibility
Refunds may be considered under the following conditions:
**Service Quality Issues**: If the service provided does not meet the agreed-upon standards or specifications.
**Service Not Performed**: If the scheduled service was not performed at all.
**Billing Errors**: If there was a mistake in the billing, such as being charged for services not rendered.
3. Refund Request Procedure
To request a refund, please follow these steps:
**Contact Us**: Notify us within 24 hours of the service date. You can contact our customer service team via phone or email.
**Provide Details**: Explain the reason for your dissatisfaction and provide any relevant details, such as photos or descriptions of the issue.
**Allow Inspection**: Allow us to inspect the issue, if applicable, and attempt to resolve it before a refund is processed.
4. Resolution Options
Upon reviewing your request, we will offer one of the following resolutions:
**Re-Service**: We will re-perform the service at no additional charge to ensure it meets the required standards.
**Partial Refund**: If only a portion of the service was unsatisfactory, we may offer a partial refund based on the extent of the issue.
**Full Refund**: In cases where the service was not performed or was entirely unsatisfactory, a full refund may be issued.
5. Refund Processing
**Timeline**: Approved refunds will be processed within 7-10 business days.
**Method**: Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon.
6. Exclusions
Refunds will not be provided in the following situations:
**Cancellation without Notice**: If a scheduled service is canceled without at least 24 hours' notice.
**Force Majeure**: If service quality was affected by circumstances beyond our control, such as natural disasters or emergencies.
**Unaddressed Complaints**: If the customer did not notify us of their dissatisfaction within 24 hours of the service date.
7. Contact Information
For any questions or to request a refund, please contact our customer service team at:
**Phone**: 225-655-6951
**Email**: service@kaizencleaningsolutions.com
**Address**: P.O. Box 77081, Baton Rouge, LA. 70879
We value your business and strive to provide excellent service. Your feedback is essential to us, and we appreciate the opportunity to address any concerns you may have.